|
=======================================================
Server and Network Questions
Where are your servers located?
All of our high-performance servers are located in a Data Center directly off of the US Route 81 Super Highway.
[Back to top]
Why are your servers located in the USA ?
Our servers are located in the USA due to the unrivalled infrastructure and global connectivity available. Response times to sites hosted in the USA are often superior to those hosted anywhere else in the world, no matter where you accessing from. You may think of the USA as the central hub of the Internet. In addition due to the fibre capacity available in the USA bandwidth prices are significantly lower than anywhere else in the world.
[Back to top]
What are the specifications of your servers?
Our servers consist of a minimum of 1GB DDR RAM with at least a Dual Exon 2.8Ghz Intel processing unit. We use only trusted server vendors such as The Planet and Total Control Servers.
[Back to top]
How many sites do you host on each server?
We not do have a predefined limit, nor can we give you an estimate. Resource usage is continually evaluated on each server to ensure there are no bottlenecks in the serving of your web pages. You’ll find each and everyone of our servers extremely responsive as we never overload our servers.
[Back to top]
Who monitors your servers?
We monitors our servers 24hrs a day 7 days a week, hence we are alerted to any problems within minutes, we have an arrangement with the data center to immediately notify us and begin troubleshooting any problems. For integrity we also use InternetSeer a third-party monitoring service.
[Back to top]
How often do you upgrade your servers? How does this affect me?
We take a proactive approach to upgrading our servers and ensure upgrades are carried out well before resource capacity is reached. Occasionally we will install more memory or increase the processing power or add another server. You will be notified in advance of any upgrade work to your server and your files will not be affected.
[Back to top]
What OS do your servers run? Do you run Windows or UNIX?
Our servers run Red Hat Linux Server. Linux is a robust, highly efficient, multi-user, stable and reliable operating system. Linux runs the vast majority of Internet websites; we estimate that over 55% of websites have Linux servers powering them. It is important to note that our services are not platform dependent, and of course you can upload files and, access and manage your website from any version of Windows.
[Back to top]
What web server software do you run?
We run the Apache web server software with Cpanel/WHM. Apache is the most dominate web server on the planet, and powers over 56% of websites.
[Back to top]
Billing and Fee Questions
What currency are your rates listed in?
All of our rates are listed in US dollars. (US$) but using Paypal.com you have the choice of paying in almost any currency.
[Back to top]
What is the billing schedule?
We bill every 30 days or 360 days from the day you sign up.
[Back to top]
Will my credit card be charged automatically every 30 days?
Yes if you signed up to a monthly payment plan unless otherwise specified, the credit card on file will be automatically charged every 30 days.
[Back to top]
How do I update my credit card information?
If you need to update your credit card information please e-mail John at accounts@tinyhosts.com.
[Back to top]
What happens if I don't pay for my account?
Your account will be suspended and your web site will not be accessible. Your account will then be deleted at the discretion of the company.
[Back to top]
How do I cancel
To cancel your hosting login to your Admin page and click on the cancel link.
Your admin page is accessible using this URL:
http://www.tinyhosts.com/clients/clogin.php
Use the username and password YOU CHOSE when you first signed up with us NOT your cpanel login. All refunds before the end of the first 30 day period will be charged for the domain name registration at cost. Any money you have paid up to the point you cancel is not refundable.
[Back to top]
Is there a minimum contract/commitment?
Not at all. You can leave whenever you want.
[Back to top]
Are you able to bill quarterly or yearly?
We can bill you yearly if you choose to opt for one of our yearly payment plans but we do not offer quarterly options, there are no exceptions to this policy.
[Back to top]
Do you accept PayPal?
Yes, we accept the payment methods listed on the order form we accept Credit/Debit cards Visa, MasterCard, American Express, Discover/Novus, Diners Club, JCB along with Switch and Solo debit cards and derivatives of those brands
[Back to top]
Do you accept wire-transfer or money order?
No, we only accept payment through Paypal using the following Visa, MasterCard, American Express, Discover/Novus, Diners Club, JCB along with Switch and Solo debit cards and derivatives of those brands
[Back to top]
What is the billing name that will appear on my credit card statement?
Your credit card statement will show TnyHosts
[Back to top]
Who do I contact to dispute any charges?
To dispute or query any charges related to our services please use our support desk http://www.tinyhosts.com/osticket/open.php
[Back to top]
Do you offer any discount for non-profit or charity accounts?
We offer 20% discount for registered charities, please contact John at sales@tinyhosts.com prior to ordering to arrange your discount. We do not offer any discount for non-profit organizations or services.
[Back to top]
Do you offer any discount for transferring from a competitor?
Unfortunately our rates are already extremely competitive hence we can not offer any further discounts.
[Back to top]
What happens if I exceed my bandwidth quota?
If you have entered your current email address in your Cpanel the server will indicate by emailing you when you have reached 80% of your bandwidth limit at which point you may choose to upgrade your hosting plan. All accounts over bandwidth are suspended until the 1st of the month. We will never bill you for extra bandwidth without your explicit agreement first.
[Back to top]
I only need a fraction of your Plan S, can I get a discount?
Due to an overwhelming demand for a low cost low bandwidth webspace we have introduced a hosting plan called TinyStarter this plan has been designed with the novice or starter business in mind. Tinystarter is only available in one year prepaid slots to avoid credit card charges.
[Back to top]
Does it cost anything to upgrade my account?
There are no extra charges for upgrading your account, just the increase in monthly billing.
[Back to top]
Does it cost anything to downgrade?
No, you can downgrade at any time, your lower monthly fee will come into force the next time you are billed. Any fees paid up to the downgrade date will not be refunded (partially or in full).
[Back to top]
I need an invoice, can you supply me with one?
We can supply a hard-copy invoice each month for additional $2/month.
[Back to top]
Content Related Questions
Do you allow adult websites?
We do not host any adult web sites this includes sites linking to such material.
[Back to top]
Can I upload MP3s for download by visitors?
You can use your web space as you please. Hence as long as you have distributions rights and own the copyright on the MP3s then you can upload them. You can not store or publish MP3s for which you do not own the copyright or do not have permission to distribute.
[Back to top]
Do you host warez, appz or serialz websites?
We do not host any warez related websites, this includes sites linking to such material.
[Back to top]
Can I host a Java chat site?
Our servers have MeLange Java chat server installed and ready to use.
[Back to top]
Can I host a VBulletin or PHPBB or InvisionBoard forum?
Yes we have no problems with any of the above PHP bulletin boards or forums
[Back to top]
Do you allow any right-wing content?
Unfortunately due to the increased risk of DDOS attacks and to ensure the reliability of our clients we will not host any right-wing content, this includes racist websites.
[Back to top]
Do you have any web sites you host that I can visit?
Yes I will add to this list of sites as time permits Please remember these sites are live and belong to our customers do not abuse them.
http://www.hemelonline.com/
http://eyelookgoodsunglasses.com/
http://hotelpushpak.com/
[Back to top]
Control Panel Questions
What control panel do you issue to clients?
Every account created comes with Cpanel. Cpanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
[Back to top]
Do you have a demo of the control panel?
You can see a page snapshot of Cpanel here
[Back to top]
Can I create, modify and delete e-mail accounts from the control panel?
Yes, you can create, modify and delete mail accounts, forwards, autoresponders, filters and mailing lists in realtime from within the control panel.
[Back to top]
Can I create add-on and parked domain from the control panel?
Yes, parking a domain on top of your primary account and creating add-on domains can be done in realtime from within the control panel.
[Back to top]
How do I access my control panel?
To access your control panel use:
http://www.tinyhosts.com/html/cpanellogin.html
Or follow the instructions in your welcome email
[Back to top]
Can I access my control panel securely?
Yes to access your control panel securly use:
http://www.tinyhosts.com/html/cpanellogin.html
[Back to top]
Do you have a Spanish/German/Japenese version of the control panel?
Unfortunately at this time all control panel themes are in english.
[Back to top]
Yes you can view the Cpanel Operating manual here
[Back to top]
PHP Questions
What version of PHP do your servers use?
We use PHP 4.3.9. We upgrade to the latest version of PHP regularly to ensure hassle-free development and security.
[Back to top]
What PHP modules do you have installed?
For details on our PHP version and installed modules please see the PHP info page at http://www.Tinyhosts.com/phpinfo.php.
Please note this facility is for guidance only
[Back to top]
What file extension must php files have?
PHP files must have the .php extension in order to be recognized as PHP files by the server.
[Back to top]
Technical Support and Customer Care Questions
Is technical support free?
Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem.
[Back to top]
Do you offer 24hr 7day a week support?
Our support desk is checked every few hours, every day of the week, throughout the year. We aim to respond to all clients within 24hrs, however as many clients have found we often respond within the hour, sometimes within minutes.
[Back to top]
Do you offer phone support?
No we do not offer telephone support but we do offer AIM online realtime support please see our contact page here: http://www.tinyhosts.com/html/contact.shtml
[Back to top]
What happens in an emergency?
In the event of an emergency you can rest assure that we are already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring company. Our technicians are on hand 24hrs a day for hands-on that may required on any of our servers.
[Back to top]
How do I contact support?
The best way to contact support is to use our support desk as emails can often be identified by spam assassin as spam.
[Back to top]
Email Questions
How do I use the webmail Facility?
To use the built in webmail services:
http://www.yourdomain.com/webmail/
UserName : emailboxname+yourdomain.com
Password : Password set by you for that email box
So username will look like this depending on the email box name:
Username : student+yourdomain.com
password : 12345
Mailing List Questions
Do you support mailing lists?
Yes, you can run as many mailing list on your account as you wish. We recommend using Mailman which is installed on all our servers and ready for use. Under 'Mail Manager' in cPanel select 'Mailing Lists' and 'Add List', once created you can then manage the list via the Mailman web interface.
[Back to top]
What is Mailman?
Mailman is software to help manage email discussion lists, much like Majordomo and Smartmail. Unlike most similar products, Mailman gives each mailing list a web page, and allows users to subscribe, unsubscribe, etc. over the web. Even the list manager can administer his or her list entirely from the web. Mailman also integrates most things people want to do with mailing lists, including archiving, mail-to-news gateways, integrated bounce handling, spam prevention, email-based admin commands, direct SMTP delivery (with fast bulk mailing), support for virtual domains, and more.
[Back to top]
Where can I get more information on Mailman?
For more information on Mailman visit http://www.gnu.org/software/mailman/mailman.html.
[Back to top]
Do you have Majordomo?
No, instead we use Mailman which works very similar to Majordomo and comes with many extra features.
[Back to top]
Can I install my own mailing list software?
Yes, you can write your own or use already available scripts, see http://www.hotscripts.com for a complete list of mailing list scripts available for use, please note however ALL accounts found Spamming will be terminated without warning..
[Back to top]
Can I send spam or unsolicited e-mail?
No, ABSOLUTELY NOT, sending of spam or unsolicited mass e-mailing will result in immediate suspension and more than likely the termination of your account. This includes mailing lists which falsely advertise themselves as opt-in lists. You have been warned!
[Back to top]
Are there any restrictions on the number of subscribers on a mailing list?
We allow a maximum of 50 messages (total) / hour.
[Back to top]
Perl Questions
Which version of Perl is available?
All of our servers have Perl 5.8 installed.
[Back to top]
What is the path to Perl?
The path to Perl on all servers is:
/usr//bin/perl
[Back to top]
What Perl modules do you have installed?
For a complete list of Perl modules installed see
Menu item in Cpanel
[Back to top]
Can you install the following .... perl modules?
Installation of additional Perl modules is available on request, usually we can accomodate these requests, and there is no extra charge.
[Back to top]
Do you have any pre-installed scripts?
There are several scripts which can be installed on your website automatically via your control panel. You can also download and install additional Perl and PHP scripts from http://www.hotscripts.com.
[Back to top]
Do you have ImageMagick installed?
Yes, we have the ImageMagick module installed.
[Back to top]
Domain Transfer and Registration
Can I transfer my domain to Tinyhosts?
If you are transferring hosting to Tinyhosts then you need to update the nameserver records on the domain to the DNS recorded in your welcome email:
Nameservers are required to point your domain to the correct location, failure to update the nameserver records will result in your domain pointing elsewhere. To update your nameserver records contact your domain registrar or the company responsible for purchasing your domain.
[Back to top]
What nameservers should I use?
You need to use the DNS described for your account in the welcome email sent to you when you signed up with us. You can obtain a copy of the welcome email from your administration page.
[Back to top]
Where can I register a domain?
Tinyhosts.com will register a domain for use with a Tinyhosts web hosting account we recommend you use our fully automated system for registering domains and ordering your hosting account
[Back to top]
Can you register and setup my domain for me?
Yes, we recommend this option for novices. All domain registrations are subject to availability. This option is available when you begin the order process.
[Back to top]
Do you support International domain names?
Yes we fully support international domain names, however it is your responsibility to register them or if transferring to modify the nameservers to the DNS settings as described in your welcome email.
Refer to your registrar for further instructions. Please email us to arrange hosting for your international domain at support@tinyhosts.com
[Back to top]
Statistics and Log Files Questions
Where can I download my access logs from?
Using any FTP program, you can download raw access logs from your web site, and use any statistics program available on the net to run against them. In order to reduce downloading time all raw access logs available for download are compressed using "gunzip." These files can be opened by WinZip (for PC) and Stuffit Expander (for Mac).
You must FTP to ftp.yourdomain.com with your logon credentials as follows:
username: username_logs@yourdomain.com
password: main account password.
(note: ensure the domain suffix is used in the username)
[Back to top]
Parked Domain Questions
What are parked domains?
They point to the root directory of an existing web site you have with us. They allow you to point additional domain names to your already existing domain. For example domain.com, domain.net and domain.org. can all point to the same place, preventing others from capitalizing on your unique domain name. They DO NOT point to sub-directories of existing accounts. We also do not allow any software or technique that is designed to bypass this policy. Using an index.cgi to read the request headers and redirect to a subdirectory or having an outside host point a domain name to a subdirectory is likewise, prohibited.
[Back to top]
Do I have to register parked domains as well?
Just adding a parked domain via cPanel is not enough, you need to ensure the domain is registered and points to the same nameservers DNS of your primary domain.
[Back to top]
How many domains can I park on my account?
On all our plans you can park up to 5 domains on your account at no extra charge, additional parked domains are $3 per month each.
[Back to top]
Can I use .htaccess redirecting or a redirector script to enable parked domains to run as seperate websites?
This is strictly prohibited, if you wish to run multiple websites you must use your add-on domain allowance. Use of any software or technique to run multiple websites using parked domains is not allowed.
[Back to top]
What nameservers do I use?
You MUST use the DNS settings as per your welcome email sent to you when you signed up with us.
[Back to top]
How do I add a parked domain to my account?
Log into your control panel and select 'Park Domains' and then enter the domain name (without the www.) and then click Add. Our servers will now be ready to accept the domain name, you just need to register the domain name and/or change the DNS nameservers to our servers.
[Back to top]
Do parked domains have e-mail capabilities?
By default all mail sent to parked-domain.com is routed to your main e-mail account on your primarydomain.com. However from within your control panel you can modify this by changing the 'default address', you can also add POP accounts and forwarders based on your parked domain.
[Back to top]
Can I park international domains on my account?
Yes, you can park any valid domain name on your account.
[Back to top]
I parked a domain on my account yesterday and successfully changed the nameservers, yet it still isnt showing up in my web browser?
Once the nameservers have been successfully changed it could take up to 72hrs for the domain changes to successfully propagate and the domain to resolve to your webspace at Tinyhosts. Please be patient. There is nothing we can do to speed up the process.
[Back to top]
Add-on Domain Questions
What are add-on domains?
Add-on domains point to the sub-directories of an existing web site you have with us. They allow you to run multiple domains with different content under one account.
http://www.firstdomain.com (/home/myaccount/www/)
http://www.addondomain1.com (/home/myaccount/www/addon1/)
http://www.addondomain2.com (home/myaccount/www/addon2/)
[Back to top]
Do I have to register add-on domains as well?
Just adding an add-on domain via cPanel is not enough, you need to ensure the domain is registered and points to the same nameservers DNS as per your primary domain name.
[Back to top]
How many add-on domains can I have on my account?
On all our plans you can have up to 5 add-on domains at no extra charge.
[Back to top]
What nameservers do I use?
Please consult your welcome email for the DNS you need to use.
[Back to top]
How do I add a parked domain to my account?
Log into your control panel and select 'Addon Domains'.
1) Enter the add-on domain name in the 'New Addon Domain' box. (do not include the www. prefix)
2) Choose a directory name, this will also be used as the username for FTP access create for the account.
3) Choose a password, this will be used to protect FTP access to the account.
[Back to top]
Do add-on domains have e-mail capabilities?
By default all mail sent to addon-domain.com is routed to your main e-mail account on your primarydomain.com. However from within your control panel you can modify this by changing the 'default address', you can also add POP accounts and forwarders based on your add-on domain.
[Back to top]
Can I add-on international domains to my account?
Yes, we support any valid international domain name.
[Back to top]
I created an add-on domain on my account yesterday and successfully changed the nameservers, yet it still isn’t showing up in my web browser?
Once the nameservers have been successfully changed it could take up to 72hrs for the domain changes to successfully propagate and the domain to resolve to your webspace at Tinyhosts. Please be patient. There is nothing we can do to speed up the process.
[Back to top]
How do I access add-on domains?
Add-on domains can be accessed via three ways:
1) http://www.<addondomain>.com
2) http://www.<primarydomain>.com/<username>
3) http://<username>.<primarydomain>.com
<addondomain> - add-on domain name you created.
<username> - refers to the directory/username you created for the add-on domain. <primarydomain> - refers to your main domain name on which you setup the add-on domain.
Option 1 may not be accessible until the domain name has been successfully transferred and the nameserver changes propagated across the Internet, this could take up to 72hrs.
[Back to top]
How do I FTP files to an add-on domain?
There are two ways you can use FTP to upload your files to the add-on domain:
1) FTP to your primary account and then navigate to the public_html directory and then to the directory/username you created for the add-on domain. Upload your files.
2) FTP to your primary domain (or to ftp.yourdomain.com) with the user: username@primarydomain.com where username is username/directory for the add-on domain and then the password is the password you created for the add-on domain. This FTP account permits access to the add-on domain directory only.
[Back to top]
Do the add-on domains come with their own cPanel logon?
No, only one cPanel logon per account is created.
[Back to top]
Can I resell my add-on domains?
No, this is strictly not allowed we will remove an account from our server without warning should we find the reselling of account space. If you wish to resell web space you must upgrade your account to a reseller account. http://www.tinyhosts.com/html/reseller.html
[Back to top]
CGI Questions
Where must .cgi files be placed?
CGI files can be created in any directory. The cgi-bin folder is just like any other folder and is only created by default because of tradition.
[Back to top]
How do I upload cgi files?
Upload CGI files via FTP. However ensure the transfer mode is ASCII to avoid problems.
[Back to top]
What do I have to chmod CGI files to?
Since CGI runs under your username, CGI files must be chmod to 755.
[Back to top]
My script returns internal server error?
This usually occurs when permissions are not set. As a rule suExec will throw an internal server error when it considers that permissions are not set. Since CGI runs under your username you must chmod to 755.
|
